• DetailsDetails

Job Coach

Salary: £20,101 - £24,714

Location: Sunderland

Contract Type: Fixed Term

Additional: This is a 2 year fixed term contract 36 hours per week

Closing Date: 23/09/2019 17:00

Who we are

Gentoo is a housing association that owns and manages more than 28,000 homes. We believe that by putting people first we can build great homes and create strong communities. We are focused on delivering an outstanding service to our customers and as a responsible business, we pride ourselves on inspiring people to make a difference. We collaborate with key partners and other housing associations to influence things that affect our colleagues, customers and society. We are one of the largest employers in Sunderland and landlords in the North East. Gentoo's uniqueness and strength come from the dedication, skill and energy of our staff; they live our values daily and work to deliver Gentoo's vision. We are proud to have been awarded IIP Gold status in recognition for our commitment to our people.

What we offer

We know our success is down to our people. So we like to reward your hard work with great benefits, including a superb salary structure, a fantastic final salary pension scheme, generous annual leave entitlement and a range of flexible working arrangements. We also like to reward long service and recognise the continued staff contribution through an online employee discount and recognition platform.

About the role

As a Job Coach you will provide high quality support, guidance and mentoring to people on Wise Steps. You will work in a collaborative way with individuals to drive transformational change by utilising expertise, skills and a wide range of strategies to positively challenge and overcome barriers to achieve progression in the person’s personal journey.

You will:

Reach and engage
• Work with partners, linked services and local support agencies to set up and maintain effective referral systems and good working relationships;
• Plan specific support and initiatives, agreed with the person, to overcome personal and practical barriers to achieve.

Support and encourage people
• Support with the preparation for assessing entering mainstream training and employment opportunities;

Maximise Progression
• To work with a defined caseload in a named geographical area with specific target groups and volumes to achieve;

Communicate effectively with both internal and external colleagues
• Deal efficiently and effectively with all enquiries from both internal and external sources;
• Liaise and build positive working relationships with external agencies;
• Liaise with professionals and local agencies to provide a positive image of the Wise Steps Programme.

Maintain and ensure all monitoring and recording systems and business processes are kept accurate and up to date at all times
• Maintain documentation in line with procedures ensuring they are up to date at all times
• Ensure databases and Wise Group Performance Information is kept up to date
• Liaise with Wise Group staff to ensure quality service and project evidence is provided as agreed e.g. Quality, Compliance and Assurance.

Cultural Behaviours
• Take responsibility and be accountable for your actions and behaviour
• Contribute and deliver on the Group Business Plan
• Achieve your individual performance targets and positively contribute to team performance targets
Group Responsibilities
• You will act as an ambassador for Gentoo Group.

What we are looking for
Skills and Knowledge
• Demonstrable experience of working with people in a coaching/ mentoring environment
• Local knowledge of support & development agencies within the programme area is desirable
• Employer liaison, recruitment or guidance experience within a similar environment
• Case management experience and ability to broker support with external agencies
• Knowledge of the barriers faced by people who have challenges with circumstances and behaviours e.g. including caring responsibilities, disabilities, mental health issues, addictions, homelessness and accessing employment.
• Excellent communication and interpersonal skills
• Problem solving ability/solution focussed
• Competent in the use of ICT (Microsoft Word, Excel, PowerPoint, Databases)
• Self-motivated with resilience to succeed in challenging situations
• Driven to grow and develop skills knowledge and behaviours.
• Time management, ability to plan own workload in order to meet targets and deadlines
• Presentation Skills
• Training Delivery Skills