• DetailsDetails

  • Description
  • Description

Housing Management Apprentice

Salary: Year 1 - £ 12,500 / Year 2 - £15,500

Location: Sunderland

Contract Type: Fixed Term

Additional: 2 Years Fixed Term Apprenticeship Full Time - 36 hours per week

Closing Date: 28/06/2019 17:00

Who we are

Gentoo is a housing association that owns and manages more than 28,000 homes. We believe that by putting people first we can build great homes and create strong communities. We are focused on delivering an outstanding service to our customers and as a responsible business, we pride ourselves on inspiring people to make a difference. We collaborate with key partners and other housing associations to influence things that affect our colleagues, customers and society. We are one of the largest employers in Sunderland and landlords in the North East. Gentoo's uniqueness and strength come from the dedication, skill and energy of our staff; they live our values daily and work to deliver Gentoo's vision. We are proud to have been awarded IIP Gold status in recognition for our commitment to our people.

What we offer

We know our success is down to our people. So we like to reward your hard work with great benefits, including a superb salary structure, a fantastic final salary pension scheme, generous annual leave entitlement and a range of flexible working arrangements. We also like to reward long service and recognise the continued staff contribution through an online employee discount and recognition platform.

About the role

Main Duties

• To complete the apprenticeship training programme
• To contribute to the full range of tasks associated with the day to day running of Gentoo Operations (under supervision), including
Helping customers with a wide range of housing related enquiries
Carrying out a range of administrative support functions
Helping customers to manage their tenancy in a successful way
Working on front line cash and reception desks
Arranging appointments for customers
Maintaining accurate customer records
• To attend in-house training and college as and when required.
• To develop good working relationships with colleagues and support them when required

What we are looking for

Skills and Knowledge

• A positive attitude
• Effective communication and
interpersonal skills
• Good customer service skills
• The ability to listen and follow
• A good attention to detail
• Good practical skills
• A flexible and adaptable approach
to work

Experience, Qualifications or Training

• Must have a minimum of 4 Grade
4 (C) GCSE’s (or equivalent)
including both Maths and English
• Ability to work in an office
• Have a good level of IT literacy
• Must be able to meet the travel
requirements for the post